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thank you for your kind words.I had moved into a condo that had an existing one year old Mitsubishi mini split system that had some issues, so I was referred to Tbros as they're a certified seller of that product. We've used Trethewey in our small condo association for 28 years. We went though a couple trial people in that position,  that did not work out and have since found a great lady that oversees the service area. They are qualified to work on a structure's most intricate systems to ensure efficient operation. Whether you need routine HVAC service, water heater repairs, or a new bathtub installation, trust the companyto respond to any request with effective and affordable solutions, as well as top industry products. “Andrew, the service tech Tbros sent, quickly diagnosed issue with our boilers and fixed it; in contrast with another firm where had much more mixed experience. Just "we'll call 2 hours before we plan on showing up". Once I finally reached someone who seemed to know what he was doing, an appointment was set to repair my a/c unit. No matter if you need a new heating and cooling system or you have a clogged drain, the team strives to exceed expectations on every job. It wasn't as nothing else was backing up so I was fine with that. We have to cancel.

Today they said the soonest they can fix a broken water heater is in 14 days. I had a problem with my toilet and Jack sent someone the same day. “My water heater blew one day and I called tbros. When I called to ask when we should expect someone to arrive, I was told that the technician already came but no one answered the door. The customer service I received is totally unacceptable but whats worse is the quality of service.I have been a long time customer for Trethewey Brothers. Let’s have a closer look at Richard Trethewey net worth, wiki-bio, and injury. They were extremely responsive and were at my house with a new heater within 30 minutes. And served up with a whole lot of attitude! After leaving a VM and a email with no response, Im forced to contact the BBB to resolve the problem. They did not call because the technician was not given our phone number (which had been provided when the appointment was made). Richard Trethewey is the plumbing and heating expert on the home improvement show "This Old House." I am sorry,  this is not an excuse but just an explanation about a situation I did not know about during this time period back in 2014. 14 days with no hot water -- no wait list; no consideration for long-term customers, no nothing. Visit their website to request an appointment...We had an urgent plumbing issue come up over the weekend outside of their normal appointment times. After the horrendous experience that I just had with Homeserve and the most nasty, arrogant repairman that I've ever dealt with, this was more like a social call with a good friend.
I am confused because the only follow up I could find that matched this service call was from October 2014. Our service and sales setup is such that we can handle jobs as small as a dripping faucet all the way up to a full remodeling project.This is the perfect solution for keeping every family member happy. until Wednesday, so I didn't have to pay emergency service fees, which I was. So, the morning after I speak with Bob (after being transferred only once) who says my "card" is lost. I had scheduled an appointment to have our furnace serviced on a Saturday morning - it was a time sensitive issue and the only time we could be home to schedule the service. Contact the business for more information about recent service changes.This provider has not enabled messaging on Yelp. there is also a 24 hour number and…"For more than a century and spanning over four generations, Tretheway Brothers has proudly provided the Greater Bostonarea with high-quality plumbing, HVAC, and remodeling services. I got excellent customer service and a job well done. The technicians at Tretheway Brothers understand that problems with plumbing and heating and coolingsystems make life inconvenient and uncomfortable. Clearly, they dont care about their repeat customers bc the 3rd time was a HORRIBLE experience. A week and a half later, I had the same problem. When the estimate finally came, it was $28,000 and it would take 5 weeks to complete. I called to complain and the owner (Mike) was immediately defensive and said it was due to the way my plumbing was configured. Richard Trethewey has been an integral part of the This Old House team since the home improvement show’s debut in 1979.

Richard Trethewey, Soundtrack: Ask This Old House. He first gained public attention for his appearances on This Old House and its spin-off series. Not only did the owner of T-Bros quickly get back to me to schedule the soonest available appointment, he actually spent several minutes on the phone walking me through how to temporarily fix the issue so we could keep our water on in the mean time. Not only did the owner of T-Bros quickly get back to me to schedule the soonest available appointment, he… I had to hire another plumber to come out and actually install the DW correctly!
We are rescheduling you to Monday. Thanks a lot. That's why they offer a 24-hourservice for urgent situations. Now I realize if I had devoted another few hours to finding another plumber I probably would have saved a good $500. *Note -  flushable 'wipes' really aren't that flushable. The repairman and I had a hobby in common so we also spent some time discussing our mutual love of our 'sport'. “The entire crew are well trained and professional. Tom Pearson, and Ed kept us informed about the project and were easy to reach if we had a question or an unforeseen emergency.It's easy to say TBros is a professional and honest company.” Since we live in a condo, the front door opens to common space and we cannot hear when someone knocks.

They contract out their drain services to Boston Drain, which I've also dealt with in the past and had good experiences with. I assumed it would be the same issue. It wasnt even close to level and was left sticking out 3 inches from the cabinets.

The stainless-steel sink, which was installed from under a granite counter, cracked in four places. Great, I took the day off from work and around 9am received a call from a guy named Bob telling me, "Sorry, we scheduled two people for HVAC services today and we only have one technician. Rely on Tretheway Brothers to uphold the comfort, health, and safety of your building.